--- title: FAQs — Epicenter description: "Questions about Epicenter — features, implementation, security, pricing, support, and how the platform grows with your organization." image: "https://epicenternow.org/Epicenter-OGP.jpg" --- [Skip to content](#main-content) # Frequently Asked Questions Questions about Epicenter — features, implementation, security, pricing, support, and how the platform grows with your organization. ## About Epicenter ### What is Epicenter? Epicenter is a cloud-based software platform that helps education organizations manage compliance, documents, workflows, governance, reporting, and collaboration from one secure location. More About What is Epicenter ### Who is Epicenter designed for? Epicenter is designed for charter school authorizers, schools, management organizations, school districts, and private schools. More About Who is Epicenter designed for ### What problems does Epicenter solve? Epicenter helps organizations replace disconnected systems with one centralized platform for managing operational work. More About What problems does Epicenter solve ### What makes Epicenter different from other education software? Epicenter is more than software — it's a partnership. More About What makes Epicenter different from other education software ### Where does Epicenter make the biggest impact? Epicenter helps organizations create stronger systems that support long-term success. More About Where does Epicenter make the biggest impact ## Features & Capabilities ### What can I manage in Epicenter? Epicenter helps organizations manage documents, workflows, compliance, reporting, governance, dashboards, and collaboration from one platform. More About What can I manage in Epicenter ### How does Epicenter help manage compliance? Epicenter provides shared visibility into compliance requirements, deadlines, submissions, and progress. More About How does Epicenter help manage compliance ### Does Epicenter include document management? Yes. Epicenter includes secure document management designed specifically for education organizations. More About Does Epicenter include document management ### Can Epicenter help manage boards and governance? Yes. Epicenter includes tools to support board management and governance. More About Can Epicenter help manage boards and governance ### Does Epicenter automate recurring tasks and workflows? Yes. Epicenter helps automate recurring operational work through configurable workflows and reminders. More About Does Epicenter automate recurring tasks and workflows ### Does Epicenter provide dashboards and reporting? Yes. Epicenter provides dashboards and reports that help teams monitor progress and make informed decisions. More About Does Epicenter provide dashboards and reporting ### Does Epicenter include AI capabilities? Yes. Epicenter is expanding its AI capabilities to help users work more efficiently. More About Does Epicenter include AI capabilities ### Is there a mobile app? Yes. Epicenter offers a mobile app so users can stay connected wherever work happens. More About Is there a mobile app ## Implementation & Training ### Do I need an IT team to implement Epicenter? No. Epicenter is a secure, cloud-based software platform that requires no software installation or dedicated IT staff. More About Do I need an IT team to implement Epicenter ### What does the implementation process look like? Every Epicenter implementation is guided by a dedicated Implementation Specialist who serves as your primary point of contact throughout the process. More About What does the implementation process look like ### How long does implementation take? Most organizations complete implementation in 6–8 weeks. More About How long does implementation take ### Can we implement Epicenter in phases? Yes. Many organizations choose a phased implementation approach. More About Can we implement Epicenter in phases ### Can we start implementation at any time during the year? Yes. Epicenter can be implemented at any time during the year. More About Can we start implementation at any time during the year ### What training is included? Epicenter is designed to be intuitive, making it easy for users to get started quickly. More About What training is included ## Security & Privacy ### Is Epicenter secure? Yes. Security is a top priority at Epicenter. More About Is Epicenter secure ### How does Epicenter protect our data? Epicenter protects your data through secure infrastructure, role-based permissions, and industry best practices. More About How does Epicenter protect our data ### Can different users have different permissions? Yes. Epicenter uses role-based permissions to control access throughout the platform. More About Can different users have different permissions ## IT & Security ### What IT support is needed to implement Epicenter? Epicenter is a web-based platform that does not require software installation, making implementation straightforward for most organizations. More About What IT support is needed to implement Epicenter ### How does Epicenter protect our information? Epicenter uses security controls including encrypted communications, access permissions, backups, and secure data practices to help protect organizational information. More About How does Epicenter protect our information ### Where is Epicenter data stored? Epicenter stores customer data in the United States. More About Where is Epicenter data stored ### Does Epicenter support role-based permissions? Yes. Epicenter uses role-based permissions, so organizations can control which users can access and manage specific information. More About Does Epicenter support role-based permissions ### Does Epicenter support single sign-on and multi-factor authentication? Yes. Epicenter supports authentication options including single sign-on and multi-factor authentication. More About Does Epicenter support single sign-on and multi-factor authentication ### Does Epicenter integrate with other systems? Epicenter supports API capabilities that can help approved systems exchange information with the platform. More About Does Epicenter integrate with other systems ### How is Epicenter data backed up? Epicenter regularly backs up platform information as part of its data-protection practices. More About How is Epicenter data backed up ### What browsers or devices can be used with Epicenter? Epicenter is web-based and can be accessed from supported modern browsers, with mobile access also available through the Epicenter app. More About What browsers or devices can be used with Epicenter ## Pricing & Licensing ### Do you charge per user? No. Epicenter does not charge by the number of users. More About Do you charge per user ### Is there a storage limit? No. Epicenter includes unlimited document storage at no additional cost. More About Is there a storage limit ## Support ### What kind of support does Epicenter provide? Every Epicenter partner has access to a knowledgeable support team committed to their long-term success. More About What kind of support does Epicenter provide ### Will we have a dedicated support contact? Yes. Every Epicenter partner is paired with a dedicated support professional. More About Will we have a dedicated support contact ## Growth & Scalability ### Can Epicenter grow with our organization? Yes. Epicenter is designed to scale alongside your organization's needs. More About Can Epicenter grow with our organization ### Can Epicenter support multiple schools or organizations? Yes. Epicenter is built to support organizations of varying sizes, including multi-school networks. More About Can Epicenter support multiple schools or organizations ### Can schools and authorizers collaborate in Epicenter? Yes. Epicenter helps improve collaboration by giving organizations a shared platform for communication, document sharing, workflows, and compliance activities. More About Can schools and authorizers collaborate in Epicenter ## Epicenter for Schools ### Can Epicenter support a single school? Yes. Epicenter supports individual schools by bringing documents, reporting, governance, deadlines, and recurring responsibilities into one organized platform. More About Can Epicenter support a single school ### How does Epicenter help schools stay ahead of reporting and compliance requirements? Epicenter helps schools track requirements, due dates, submissions, reminders, and status in one place so teams can stay ahead of reporting and compliance responsibilities. More About How does Epicenter help schools stay ahead of reporting and compliance requirements ### Can Epicenter help with board and governance responsibilities? Yes. Epicenter helps schools organize board meetings, packets, minutes, policies, member information, and governance records in one accessible place. More About Can Epicenter help with board and governance responsibilities ## Epicenter for Private Schools ### Is Epicenter only for charter schools? No. Epicenter also supports private schools and traditional public schools with document management, governance, recurring processes, internal responsibilities, and institutional information. More About Is Epicenter only for charter schools ### How can private schools use Epicenter to organize recurring responsibilities? Epicenter helps private schools organize recurring tasks, deadlines, approvals, reminders, records, and supporting documents into clear, repeatable processes. More About How can private schools use Epicenter to organize recurring responsibilities ### Can Epicenter help us keep important school knowledge organized when team members change? Yes. Epicenter gives schools a central place to maintain policies, records, contacts, forms, and shared resources so important knowledge is easier to preserve and access. More About Can Epicenter help us keep important school knowledge organized when team members change ## Epicenter for Management Organizations ### Can Epicenter support multiple schools in one platform? Yes. Epicenter helps management organizations manage multiple schools in one platform while maintaining both portfolio-level visibility and school-specific information. More About Can Epicenter support multiple schools in one platform ### Can each school maintain its own information while leadership has portfolio-level visibility? Yes. Epicenter keeps school-level information organized while giving leadership visibility across multiple schools and the broader portfolio. More About Can each school maintain its own information while leadership has portfolio-level visibility ### How does Epicenter help create consistency across multiple schools? Epicenter helps management organizations create more consistent workflows, reporting processes, review steps, reminders, and expectations across multiple schools. More About How does Epicenter help create consistency across multiple schools ### Can leadership see what needs attention across the organization? Yes. Epicenter gives leadership visibility into activity, deadlines, compliance, performance, and priorities across multiple schools through dashboards and reports. More About Can leadership see what needs attention across the organization ## Epicenter for Authorizers ### How does Epicenter support the charter school lifecycle? Epicenter supports authorizers across key stages of the charter lifecycle, including applications, ongoing oversight, site visits, performance monitoring, renewal, corrective action, and closure. More About How does Epicenter support the charter school lifecycle ### Can Epicenter help authorizers manage compliance across an entire portfolio? Yes. Epicenter helps authorizers set requirements, track submissions and deadlines, monitor compliance status, and identify where follow-up may be needed across a portfolio. More About Can Epicenter help authorizers manage compliance across an entire portfolio ### How does Epicenter help authorizers monitor school performance? Epicenter helps authorizers monitor school performance using scorecards, standards, reports, trends, and portfolio-level views that connect to individual school details. More About How does Epicenter help authorizers monitor school performance ### Can Epicenter support application and review processes? Yes. Epicenter can help authorizers organize applications, collect evidence, assign reviewers, structure reviews, and maintain records throughout the evaluation process. More About Can Epicenter support application and review processes No questions in this category yet. ** ## Thanks — we received your question. Our team will get back to you soon during Monday–Friday support hours. Company website Name * Organization * Email * How Can We Help? * Submit ### Ready for a Better Way to Work? [Book a Demo](/demo/)[Talk to Our Team](/contact/) See how Epicenter can help your team reduce complexity, strengthen coordination, and move forward with greater clarity and confidence. ** ## Schedule a Conversation ```json {"@context":"https://schema.org","@graph":[{"@type":"Organization","@id":"https://epicenternow.org/#/schema.org/Organization/epicenter","name":"Epicenter","legalName":"The Institute for Excellence in Education","alternateName":"Epicenter Now","url":"https://epicenternow.org","description":"Web-based platform for charter authorizers, schools, and management organizations — operations, compliance, documents, governance, and charter lifecycle.","logo":{"@type":"ImageObject","url":"https://epicenternow.org/Epicenter%20Logo-10.svg","contentUrl":"https://epicenternow.org/Epicenter%20Logo-10.svg"},"image":"https://epicenternow.org/Epicenter%20Logo-10.svg","parentOrganization":{"@type":"Organization","name":"National Charter Schools Institute","url":"https://charterinstitute.org/"},"sameAs":["https://www.linkedin.com/company/epicenternow/?viewAsMember=true","https://www.facebook.com/EpicenterSoftware","https://www.instagram.com/nationalcharterschools/"],"contactPoint":[{"@type":"ContactPoint","contactType":"customer support","telephone":"+1-855-889-1624","email":"Support@EpicenterNow.org","areaServed":"US","availableLanguage":["English"]}],"publishingPrinciples":"https://epicenternow.org/privacy-policy/","copyrightHolder":{"@id":"https://epicenternow.org/#/schema.org/Organization/epicenter"},"knowsAbout":["Charter school authorization","Charter school compliance","Board governance","Document management","School performance reporting"]},{"@type":"WebSite","@id":"https://epicenternow.org/#/schema.org/WebSite","url":"https://epicenternow.org/","name":"Epicenter","publisher":{"@id":"https://epicenternow.org/#/schema.org/Organization/epicenter"},"description":"Epicenter aligns authorizers, schools, and management organizations with shared workflows and transparent reporting."},{"@type":"WebPage","@id":"https://epicenternow.org/faqs/","url":"https://epicenternow.org/faqs/","name":"FAQs — Epicenter","isPartOf":{"@id":"https://epicenternow.org/#/schema.org/WebSite"},"potentialAction":[{"@type":"ReadAction","target":["https://epicenternow.org/faqs/"]}],"breadcrumb":{"@id":"https://epicenternow.org/faqs/#breadcrumb"},"description":"Questions about Epicenter — features, implementation, security, pricing, support, and how the platform grows with your organization."},{"@type":"FAQPage","@id":"https://epicenternow.org/faqs/#faq","url":"https://epicenternow.org/faqs/","name":"FAQs — Epicenter","description":"Questions about Epicenter — features, implementation, security, pricing, support, and how the platform grows with your organization.","isPartOf":{"@id":"https://epicenternow.org/faqs/"},"mainEntity":[{"@type":"Question","name":"What is Epicenter?","acceptedAnswer":{"@type":"Answer","text":"Epicenter is a cloud-based software platform that helps education organizations manage compliance, documents, workflows, governance, reporting, and collaboration from one secure location.\n\nEpicenter brings together the work behind strong schools into one connected platform. Instead of relying on spreadsheets, shared drives, email chains, and disconnected systems, organizations can centralize information, automate recurring work, improve visibility, and strengthen collaboration. Whether you're supporting one school or an entire network, Epicenter helps teams work more efficiently and confidently."}},{"@type":"Question","name":"Who is Epicenter designed for?","acceptedAnswer":{"@type":"Answer","text":"Epicenter is designed for charter school authorizers, schools, management organizations, school districts, and private schools.\n\nEpicenter is built to support the unique operational needs of education organizations. Whether you're overseeing multiple schools, leading a single campus, supporting governance, or managing compliance, Epicenter provides the tools and workflows needed to stay organized, connected, and informed."}},{"@type":"Question","name":"What problems does Epicenter solve?","acceptedAnswer":{"@type":"Answer","text":"Epicenter helps organizations replace disconnected systems with one centralized platform for managing operational work.\n\nMany education organizations struggle with scattered documents, manual processes, spreadsheets, email chains, and inconsistent workflows. Epicenter brings those responsibilities together in one secure platform, helping teams improve organization, automate recurring work, strengthen collaboration, and gain better visibility into what needs attention."}},{"@type":"Question","name":"What makes Epicenter different from other education software?","acceptedAnswer":{"@type":"Answer","text":"Epicenter is more than software — it's a partnership.\n\nOur team includes experienced authorizers, school leaders, board members, and management organization professionals who understand your work firsthand. Combined with a dedicated support team that consistently earns exceptional satisfaction ratings, we help organizations build stronger systems — not just implement software."}},{"@type":"Question","name":"Where does Epicenter make the biggest impact?","acceptedAnswer":{"@type":"Answer","text":"Epicenter helps organizations create stronger systems that support long-term success.\n\nBy bringing documents, workflows, compliance, governance, reporting, and collaboration into one connected platform, Epicenter reduces administrative burden, improves visibility, and creates greater consistency across teams. Instead of spending time searching for information, managing spreadsheets, or chasing deadlines, organizations can focus on building relationships, supporting schools, and making informed decisions that ultimately improve student outcomes."}},{"@type":"Question","name":"What can I manage in Epicenter?","acceptedAnswer":{"@type":"Answer","text":"Epicenter helps organizations manage documents, workflows, compliance, reporting, governance, dashboards, and collaboration from one platform.\n\nEpicenter supports the operational work that keeps organizations running smoothly. Teams can organize documents, automate recurring tasks, manage compliance activities, support board governance, generate reports, monitor progress through dashboards, and collaborate more effectively — all within a single connected platform."}},{"@type":"Question","name":"How does Epicenter help manage compliance?","acceptedAnswer":{"@type":"Answer","text":"Epicenter provides shared visibility into compliance requirements, deadlines, submissions, and progress.\n\nEpicenter helps organizations stay organized by centralizing compliance activities in one place. Teams can track due dates, manage submissions, monitor completion status, organize supporting documentation, and reduce manual follow-up, making compliance easier to manage across schools and organizations."}},{"@type":"Question","name":"Does Epicenter include document management?","acceptedAnswer":{"@type":"Answer","text":"Yes. Epicenter includes secure document management designed specifically for education organizations.\n\nEpicenter allows teams to collect, organize, store, search, and share documents from one centralized location. Features like document requests, collections, tagging, version control, and resource centers help reduce time spent searching for information while improving consistency across the organization."}},{"@type":"Question","name":"Can Epicenter help manage boards and governance?","acceptedAnswer":{"@type":"Answer","text":"Yes. Epicenter includes tools to support board management and governance.\n\nEpicenter helps organizations organize board members, meetings, agendas, minutes, governance documents, vacancies, and public-facing information. Keeping board operations in one platform improves organization, transparency, and long-term record keeping."}},{"@type":"Question","name":"Does Epicenter automate recurring tasks and workflows?","acceptedAnswer":{"@type":"Answer","text":"Yes. Epicenter helps automate recurring operational work through configurable workflows and reminders.\n\nOrganizations can schedule recurring tasks, automate notifications, route submissions for review, manage approvals, and reduce repetitive manual follow-up. Epicenter helps teams create consistent processes that save time and improve accountability."}},{"@type":"Question","name":"Does Epicenter provide dashboards and reporting?","acceptedAnswer":{"@type":"Answer","text":"Yes. Epicenter provides dashboards and reports that help teams monitor progress and make informed decisions.\n\nPersonalized dashboards and reporting tools give users visibility into tasks, compliance, documents, schools, boards, and organizational activity. Instead of manually building spreadsheets or reports, teams can quickly access meaningful information that supports planning and decision-making."}},{"@type":"Question","name":"Does Epicenter include AI capabilities?","acceptedAnswer":{"@type":"Answer","text":"Yes. Epicenter is expanding its AI capabilities to help users work more efficiently.\n\nEpicenter AI is designed to help users find information faster, summarize content, and reduce time spent on routine administrative work. As new AI capabilities are introduced, the focus remains on helping education teams work smarter while keeping people at the center of important decisions."}},{"@type":"Question","name":"Is there a mobile app?","acceptedAnswer":{"@type":"Answer","text":"Yes. Epicenter offers a mobile app so users can stay connected wherever work happens.\n\nThe Epicenter mobile app gives users access to important tasks, updates, and information while away from their desks. Whether conducting site visits, attending meetings, or traveling, users can stay informed and keep work moving from their mobile device."}},{"@type":"Question","name":"Do I need an IT team to implement Epicenter?","acceptedAnswer":{"@type":"Answer","text":"No. Epicenter is a secure, cloud-based software platform that requires no software installation or dedicated IT staff.\n\nOur implementation specialists handle the technical setup and configuration, guiding your team through every step of the onboarding process. From implementation to training and ongoing support, we make the transition as smooth as possible so your team can focus on supporting schools—not managing technology."}},{"@type":"Question","name":"What does the implementation process look like?","acceptedAnswer":{"@type":"Answer","text":"Every Epicenter implementation is guided by a dedicated Implementation Specialist who serves as your primary point of contact throughout the process.\n\nWe begin by learning about your organization, goals, and workflows so we can configure Epicenter to meet your specific needs. Throughout implementation, we'll hold regular project meetings to review progress, answer questions, and keep the project moving forward. We also provide comprehensive training for administrators, staff, and schools to ensure everyone feels confident using the platform from day one."}},{"@type":"Question","name":"How long does implementation take?","acceptedAnswer":{"@type":"Answer","text":"Most organizations complete implementation in 6–8 weeks.\n\nThe exact timeline depends on your organization's readiness, the availability of your team, and the scope of your implementation. Our team works closely with you to create a realistic timeline and ensure a successful rollout."}},{"@type":"Question","name":"Can we implement Epicenter in phases?","acceptedAnswer":{"@type":"Answer","text":"Yes. Many organizations choose a phased implementation approach.\n\nWe'll work with you to identify your highest priorities and develop a rollout plan that aligns with your goals, capacity, and timeline. As your organization grows, Epicenter can expand with you."}},{"@type":"Question","name":"Can we start implementation at any time during the year?","acceptedAnswer":{"@type":"Answer","text":"Yes. Epicenter can be implemented at any time during the year.\n\nWhether you're preparing for a new school year, launching mid-year, or planning ahead for future initiatives, our implementation process is designed to meet your organization's timeline while ensuring a smooth transition."}},{"@type":"Question","name":"What training is included?","acceptedAnswer":{"@type":"Answer","text":"Epicenter is designed to be intuitive, making it easy for users to get started quickly.\n\nMost school-level training sessions take approximately 45–60 minutes. We also provide comprehensive training for administrators and organizational staff, along with ongoing resources including webinars, office hours, training videos, and our online Help Center."}},{"@type":"Question","name":"Is Epicenter secure?","acceptedAnswer":{"@type":"Answer","text":"Yes. Security is a top priority at Epicenter.\n\nEpicenter is SOC 2 Type II compliant and is designed to protect your organization's information through secure infrastructure, role-based permissions, encrypted communication, and industry best practices."}},{"@type":"Question","name":"How does Epicenter protect our data?","acceptedAnswer":{"@type":"Answer","text":"Epicenter protects your data through secure infrastructure, role-based permissions, and industry best practices.\n\nProtecting customer information is a top priority. Epicenter uses secure infrastructure, role-based access controls, encrypted communications, regular backups, and SOC 2 Type II compliant practices to help safeguard organizational data while ensuring authorized users have access to the information they need."}},{"@type":"Question","name":"Can different users have different permissions?","acceptedAnswer":{"@type":"Answer","text":"Yes. Epicenter uses role-based permissions to control access throughout the platform.\n\nAdministrators can assign permissions based on user roles and responsibilities, helping ensure that individuals have access to the information and features appropriate for their work while protecting sensitive organizational data."}},{"@type":"Question","name":"What IT support is needed to implement Epicenter?","acceptedAnswer":{"@type":"Answer","text":"Epicenter is a web-based platform that does not require software installation, making implementation straightforward for most organizations.\n\nEpicenter is accessed through a web browser, so organizations typically do not need to install or maintain software locally. Our team supports implementation, setup, training, and ongoing use, so your internal IT team does not have to manage the platform on its own."}},{"@type":"Question","name":"How does Epicenter protect our information?","acceptedAnswer":{"@type":"Answer","text":"Epicenter uses security controls including encrypted communications, access permissions, backups, and secure data practices to help protect organizational information.\n\nEpicenter is designed to help organizations protect sensitive information while giving the right people appropriate access. Security measures include encrypted communication, role-based permissions, authentication controls, backups, and secure data storage practices."}},{"@type":"Question","name":"Where is Epicenter data stored?","acceptedAnswer":{"@type":"Answer","text":"Epicenter stores customer data in the United States.\n\nEpicenter data is stored in U.S.-based infrastructure, helping organizations maintain greater clarity about where their information is hosted and protected."}},{"@type":"Question","name":"Does Epicenter support role-based permissions?","acceptedAnswer":{"@type":"Answer","text":"Yes. Epicenter uses role-based permissions, so organizations can control which users can access and manage specific information.\n\nEpicenter allows organizations to manage access based on user roles and responsibilities. This helps ensure that team members, board members, reviewers, schools, and other users can access the information they need without giving every user the same level of visibility or control."}},{"@type":"Question","name":"Does Epicenter support single sign-on and multi-factor authentication?","acceptedAnswer":{"@type":"Answer","text":"Yes. Epicenter supports authentication options including single sign-on and multi-factor authentication.\n\nEpicenter supports modern authentication options that can help organizations strengthen account access and align Epicenter with their broader security practices. Available options include single sign-on and multi-factor authentication."}},{"@type":"Question","name":"Does Epicenter integrate with other systems?","acceptedAnswer":{"@type":"Answer","text":"Epicenter supports API capabilities that can help approved systems exchange information with the platform.\n\nEpicenter offers API capabilities for organizations that need to connect Epicenter with other approved systems. Integration needs can vary, so our team works with organizations to understand their requirements and determine the appropriate approach."}},{"@type":"Question","name":"How is Epicenter data backed up?","acceptedAnswer":{"@type":"Answer","text":"Epicenter regularly backs up platform information as part of its data-protection practices.\n\nEpicenter maintains regular backups to help protect organizational information and support platform continuity. Information is backed up nightly."}},{"@type":"Question","name":"What browsers or devices can be used with Epicenter?","acceptedAnswer":{"@type":"Answer","text":"Epicenter is web-based and can be accessed from supported modern browsers, with mobile access also available through the Epicenter app.\n\nEpicenter is designed for browser-based access without locally installed software. Users should use a current supported browser with JavaScript and cookies enabled for the best experience. Epicenter also offers a mobile app for access away from a desk."}},{"@type":"Question","name":"Do you charge per user?","acceptedAnswer":{"@type":"Answer","text":"No. Epicenter does not charge by the number of users.\n\nWe believe organizations should be able to provide access to everyone who needs it without worrying about additional per-user licensing costs."}},{"@type":"Question","name":"Is there a storage limit?","acceptedAnswer":{"@type":"Answer","text":"No. Epicenter includes unlimited document storage at no additional cost.\n\nYour organization can securely store the documents, records, and resources needed to support daily operations without worrying about storage limits or unexpected fees."}},{"@type":"Question","name":"What kind of support does Epicenter provide?","acceptedAnswer":{"@type":"Answer","text":"Every Epicenter partner has access to a knowledgeable support team committed to their long-term success.\n\nIn addition to responsive customer support, you'll have access to a comprehensive Help Center with articles, videos, office hours, webinars, and training resources designed to help your team get the most from Epicenter."}},{"@type":"Question","name":"Will we have a dedicated support contact?","acceptedAnswer":{"@type":"Answer","text":"Yes. Every Epicenter partner is paired with a dedicated support professional.\n\nFrom implementation through ongoing use, you'll work with a dedicated Epicenter team member who understands your organization and serves as your primary point of contact. This personalized approach helps ensure timely support, consistent communication, and long-term success with the platform."}},{"@type":"Question","name":"Can Epicenter grow with our organization?","acceptedAnswer":{"@type":"Answer","text":"Yes. Epicenter is designed to scale alongside your organization's needs.\n\nWhether you're supporting one school today or expanding to multiple schools tomorrow, Epicenter provides a flexible platform that can grow with your organization. Additional workflows, users, schools, and capabilities can be added as your needs evolve."}},{"@type":"Question","name":"Can Epicenter support multiple schools or organizations?","acceptedAnswer":{"@type":"Answer","text":"Yes. Epicenter is built to support organizations of varying sizes, including multi-school networks.\n\nEpicenter provides centralized visibility across schools, making it easier for management organizations and authorizers to monitor progress, standardize processes, manage documents, and support collaboration while still giving each school the tools they need to be successful."}},{"@type":"Question","name":"Can schools and authorizers collaborate in Epicenter?","acceptedAnswer":{"@type":"Answer","text":"Yes. Epicenter helps improve collaboration by giving organizations a shared platform for communication, document sharing, workflows, and compliance activities.\n\nInstead of relying on email chains and disconnected systems, schools and authorizers can work from the same platform to manage requests, submissions, documentation, and ongoing communication. This creates greater transparency, improves efficiency, and strengthens working relationships."}},{"@type":"Question","name":"Can Epicenter support a single school?","acceptedAnswer":{"@type":"Answer","text":"Yes. Epicenter supports individual schools by bringing documents, reporting, governance, deadlines, and recurring responsibilities into one organized platform.\n\nYes. Epicenter gives school teams one place to manage important documents, reporting requirements, governance responsibilities, deadlines, and recurring processes. It helps teams keep information organized, responsibilities visible, and key priorities easier to manage without relying on multiple disconnected systems."}},{"@type":"Question","name":"How does Epicenter help schools stay ahead of reporting and compliance requirements?","acceptedAnswer":{"@type":"Answer","text":"Epicenter helps schools track requirements, due dates, submissions, reminders, and status in one place so teams can stay ahead of reporting and compliance responsibilities.\n\nEpicenter brings requirements, due dates, submissions, reminders, and status information into one place so teams can quickly see what is coming up, what is complete, and where attention may be needed. This helps reduce manual tracking and makes recurring reporting responsibilities easier to manage."}},{"@type":"Question","name":"Can Epicenter help with board and governance responsibilities?","acceptedAnswer":{"@type":"Answer","text":"Yes. Epicenter helps schools organize board meetings, packets, minutes, policies, member information, and governance records in one accessible place.\n\nYes. Schools can use Epicenter to organize board meetings, packets, minutes, policies, member information, and governance records in one accessible place. This helps make recurring board responsibilities easier to prepare for and maintain."}},{"@type":"Question","name":"Is Epicenter only for charter schools?","acceptedAnswer":{"@type":"Answer","text":"No. Epicenter also supports private schools and traditional public schools with document management, governance, recurring processes, internal responsibilities, and institutional information.\n\nNo. Epicenter also supports private schools and traditional public schools that need a clearer way to manage documents, governance, recurring requirements, internal processes, and institutional information. The platform can be configured around the responsibilities and processes that matter to your school."}},{"@type":"Question","name":"How can private schools use Epicenter to organize recurring responsibilities?","acceptedAnswer":{"@type":"Answer","text":"Epicenter helps private schools organize recurring tasks, deadlines, approvals, reminders, records, and supporting documents into clear, repeatable processes.\n\nEpicenter helps private schools and traditional public schools turn recurring administrative responsibilities into clearer, repeatable processes. Teams can organize tasks, due dates, approvals, reminders, records, and supporting documents so important responsibilities are easier to track and maintain."}},{"@type":"Question","name":"Can Epicenter help us keep important school knowledge organized when team members change?","acceptedAnswer":{"@type":"Answer","text":"Yes. Epicenter gives schools a central place to maintain policies, records, contacts, forms, and shared resources so important knowledge is easier to preserve and access.\n\nYes. Epicenter gives teams a central place to maintain policies, governance records, forms, contacts, documents, and shared resources so important information is not dependent on one person's inbox, files, or institutional memory."}},{"@type":"Question","name":"Can Epicenter support multiple schools in one platform?","acceptedAnswer":{"@type":"Answer","text":"Yes. Epicenter helps management organizations manage multiple schools in one platform while maintaining both portfolio-level visibility and school-specific information.\n\nYes. Epicenter gives management organizations visibility across multiple schools while keeping school-specific information, records, contacts, submissions, and activity organized. Leadership can see the broader portfolio and move into the details of an individual school when needed."}},{"@type":"Question","name":"Can each school maintain its own information while leadership has portfolio-level visibility?","acceptedAnswer":{"@type":"Answer","text":"Yes. Epicenter keeps school-level information organized while giving leadership visibility across multiple schools and the broader portfolio.\n\nYes. Epicenter helps preserve school-level context while giving leadership a broader view across the organization. This allows teams to manage information at the individual school level without losing visibility into patterns, priorities, and activity across the portfolio."}},{"@type":"Question","name":"How does Epicenter help create consistency across multiple schools?","acceptedAnswer":{"@type":"Answer","text":"Epicenter helps management organizations create more consistent workflows, reporting processes, review steps, reminders, and expectations across multiple schools.\n\nManagement organizations can use Epicenter to establish repeatable workflows, reporting processes, review steps, reminders, and shared expectations across schools. This helps create greater consistency while still allowing each school to maintain its own information and responsibilities."}},{"@type":"Question","name":"Can leadership see what needs attention across the organization?","acceptedAnswer":{"@type":"Answer","text":"Yes. Epicenter gives leadership visibility into activity, deadlines, compliance, performance, and priorities across multiple schools through dashboards and reports.\n\nYes. Dashboards, reports, school-level views, compliance information, and performance tools help leadership see current activity, upcoming priorities, and areas that may need closer attention across multiple schools."}},{"@type":"Question","name":"How does Epicenter support the charter school lifecycle?","acceptedAnswer":{"@type":"Answer","text":"Epicenter supports authorizers across key stages of the charter lifecycle, including applications, ongoing oversight, site visits, performance monitoring, renewal, corrective action, and closure.\n\nEpicenter can support authorizers through key stages of the charter lifecycle, including new school applications, ongoing oversight, site visits, performance monitoring, renewal, corrective action, and closure. This helps keep information, expectations, reviews, and records connected as schools move through different stages of authorization."}},{"@type":"Question","name":"Can Epicenter help authorizers manage compliance across an entire portfolio?","acceptedAnswer":{"@type":"Answer","text":"Yes. Epicenter helps authorizers set requirements, track submissions and deadlines, monitor compliance status, and identify where follow-up may be needed across a portfolio.\n\nYes. Authorizers can use Epicenter to set requirements, track deadlines and submissions, monitor compliance status, and identify schools or requirements that may need additional attention. Portfolio-level visibility makes it easier to manage expectations consistently without relying on separate spreadsheets and manual tracking."}},{"@type":"Question","name":"How does Epicenter help authorizers monitor school performance?","acceptedAnswer":{"@type":"Answer","text":"Epicenter helps authorizers monitor school performance using scorecards, standards, reports, trends, and portfolio-level views that connect to individual school details.\n\nEpicenter brings scorecards, performance areas, standards, reports, and trend information into clear views that help authorizers understand performance over time and move from portfolio-level information into individual school details."}},{"@type":"Question","name":"Can Epicenter support application and review processes?","acceptedAnswer":{"@type":"Answer","text":"Yes. Epicenter can help authorizers organize applications, collect evidence, assign reviewers, structure reviews, and maintain records throughout the evaluation process.\n\nYes. Epicenter can help authorizers organize application materials, collect evidence, structure review processes, assign reviewers, and maintain records throughout the evaluation process."}}]},{"@type":"BreadcrumbList","@id":"https://epicenternow.org/faqs/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://epicenternow.org/"},{"@type":"ListItem","position":2,"name":"FAQs","item":{"@id":"https://epicenternow.org/faqs/"}}]}]} ```